Shipping policy

Shipping Policy

Everything we sell is made to order. Nothing sits in a warehouse waiting — your item is
produced after you buy it, then shipped. That means two clocks run: production, then
transit. Both are below, and we'd rather give you the honest number than a flattering one.

How long it takes

**Total time from order to arrival: 5–10 business days.**

That breaks down roughly as:

| Stage | Time |

| Production | 2–4 business days |
| Transit (United States) | 3–6 business days |
| **Total** | **5–10 business days** |

Caps and embroidered items sit at the longer end of the production range.

Business days are Monday through Friday, excluding US public holidays — so 10 business days is about two calendar weeks. Orders placed on a weekend or holiday enter production the next business day.

You'll get a tracking number by email the moment your order ships. If you haven't seen one within 5 business days, email **support@distributethis.com** and we'll chase it.

Where we ship

We currently ship to the **United States and Canada**.

We're working on opening additional markets. If you're outside these countries and want to know when we reach yours, join our email list.

Canadian orders typically run longer than the ranges above and are subject to import duties and taxes set by the CBSA. Those charges aren't included in your order total and are collected separately at or before delivery.

Shipping rates

Rates are calculated at checkout based on your address and what's in your cart. You see the exact amount before you pay. Nothing is added afterward.

Holiday delivery — please read

Our normal window is 5–10 business days. **December is not normal.** Carrier volume peaks across the entire industry, and production queues lengthen at the same time.

**To arrive before December 25, order by:**

- **December 5** — United States
- **November 28** — Canada

Ten business days is roughly two calendar weeks on its own, and December reliably adds several days on top of that. We build those days into the dates above rather than quoting you an optimistic number and apologizing later.

Orders placed after these dates will still ship and we'll still get them to you — we just
can't promise arrival before the 25th.

If you're shopping for a specific gathering, count backward three calendar weeks from the date you need it and order before that.

Wrong addresses

Check your shipping address before completing checkout. If a package returns to us because the address was wrong or incomplete, we'll reship once you cover the reshipping cost.

If you spot a mistake right after ordering, email **support@distributethis.com**
immediately. We can usually correct an address within a few hours, but once production starts we can't change it.

Unclaimed and undelivered packages

Packages that go unclaimed and come back to us are held for 30 days. We'll contact you to arrange reshipping at your cost. After 30 days, unclaimed items are donated or discarded and aren't eligible for refund.

Lost or delayed packages

If tracking shows no movement for 7 business days, contact us and we'll open a carrier
claim.

For packages marked delivered but not received, contact us within 15 days of the delivery date. We'll ask you to check with neighbors, building management, and your local carrier depot first — that resolves most of these.

Split shipments

Orders with multiple items may arrive in separate packages on different days, because
different product types are made in different facilities. There's no extra charge, and each package gets its own tracking number.

Contact

**support@distributethis.com** — we reply within [1–2] business days.