Refund policy
Refund & Return Policy
Every item we sell is produced after you order it. Nothing comes off a shelf, and a
returned made-to-order cap can't go back into stock. That shapes this policy, so here's the short version up front:
**If it arrives damaged, defective, or wrong, we fix it at our cost. We don't accept
returns for change of mind.**
Damaged, defective, or wrong items
If your order shows up with a manufacturing defect, transit damage, or is simply not what you ordered, contact us within **30 days of delivery** and we'll replace it or refund it in full — your choice.
Email **support@distributethis.com** with:
- Your order number
- A photo showing the problem
- A photo of the packing slip or shipping label
We respond within [1–2] business days and ship approved replacements within 2–4 business days.
### Change of mind
Because each item is made to order, **we can't accept returns or exchanges for change of mind, for ordering the wrong item, or for the item not being what you pictured.**
We know that's firmer than a big-box retailer, and we're sorry not to be more flexible. A
returned made-to-order cap has no second life — there's no shelf to put it back on.
Two things that help before you buy:
- Every product page lists full materials, construction, and sizing. Our foam trucker cap
is one size fits most with an adjustable snap closure, which removes most of the sizing risk on gifts.
- If anything is unclear, email us before you order. We'd much rather answer a question
than disappoint you.
Cancelling an order
Full refund, no questions, any time before production begins — usually a window of a few hours after ordering. Email **support@distributethis.com** with your order number as soon as you can. Once an item enters production, we can't cancel it.
Sizing
Measurements and fit are listed on every product page. Because items are made to order, we can't exchange for a different size. Please check before ordering.
How refunds are issued
Approved refunds return to your original payment method within 5–10 business days of
approval. Your bank may take a few extra days to post it.
Original shipping charges are refunded when the fault is ours — defective, damaged, or
wrong item. They aren't refunded on cancelled or unclaimed orders.
What we can't refund
- Gift cards
- Problems reported more than 30 days after delivery
- Damage from normal wear, improper washing, or alteration after delivery
- Packages refused or unclaimed at delivery
**A note on foam-front caps specifically:** spot clean with cool water and mild detergent, then air dry on a form. Machine washing or tumble drying will deform the foam panel, and that isn't a manufacturing defect.
Something went wrong?
Email **support@distributethis.com** and tell us what happened. We'd genuinely rather sort it out with you than have you dispute the charge.